How fast do you respond to emergencies?
Active leaks, no heating in winter, lock-outs — typically within hours, with someone on site the same day. Exact SLAs are agreed in writing per client.
Read the full postService · Rental & Agency Maintenance
A maintenance team that picks up the phone.
Short-term rentals lose money on bad reviews. Lettings agents lose clients on slow repairs. We provide a dedicated maintenance service for operators and agencies — predictable response times, verified trades, one number to call.
Who it's for
Short-term rental operators, estate agents and small property management firms managing multiple units who need maintenance handled reliably and accountably.
We work as your project management consultant — your single point of contact — bringing the right architects, surveyors, trades and suppliers together so you never have to juggle them yourself.
What we offer
- Single point of contact for all reactive maintenance
- Agreed response times for emergency, urgent and routine jobs
- Plumbing, electrical, locksmith, appliance and handyman cover
- Photo evidence and short reports after every visit
- Planned preventative maintenance to reduce reactive call-outs
- Transparent monthly billing across all properties and jobs
Step by step
How it actually works.
A clear, plain-English process — no jargon, no surprises.
- 01
Portfolio onboarding
We walk your properties, log access details, key information and the trades you already use that we should keep on.
- 02
Agree the SLA
Response times, approval thresholds, who to call when. Written down once so it isn't reinvented every week.
- 03
Live operations
Issues come through one channel. We triage, dispatch, supervise and report back with photos.
- 04
Monthly review
A short report on jobs done, spend by property and any recurring issues worth fixing properly.
Questions clients ask
Short answers. Deeper reads if you want them.
Can you work with the trades we already trust?
Yes. We can manage your existing trades alongside ours — we're here to coordinate, not to replace people who already do good work for you.
Read the full postHow does billing work across multiple properties?
One monthly invoice, itemised by property and job, with photos and notes attached. Easy to pass through to owners if you're a managing agent.
Read the full postWant a free, no-obligation chat about your project?
Tell us a little about the property and we'll come back within one working day.